As the foodservice industry evolves with new technology and demands, we saw the need to follow suit. Clark Service Group is taking the necessary steps to provide services above and beyond equipment repair to provide more value to our customers operating in an ever changing industry. Here's a look at what we are doing to allow our customers to make better decisions involving their foodservice equipment:
Planned Maintenance Services
Every service company around the world should be pushing their customers to enter into planned maintenance contracts. Planned maintenance several times a year on your foodservice equipment is equally as important as periodic oil changes and tire rotations on your vehicle. Some foodservice operators mistake a planned maintenance agreement as another cost one of their vendors is trying to push on them, however, this couldn't be further from the truth. In a study by Clark Service Group, we found that companies with a PM program spent 15-30% less on service per year than their counterparts without a PM agreement. Read more about the importance of PM here.
State-of-the-Art Dispatching Technology
As most foodservice operators know, a downed piece of equipment can drastically impact or completely kill the efficiency of a kitchen. To eliminate your downtime, we have moved to an advanced dispatching system utilizing GPS technology to dispatch the tech closest to your location to you with the click of a button. Eliminating phone calls and automating the dispatch process has streamlined service call placements, and drastically cut back on our customer's equipment downtime. In addition to GPS enabled dispatching, we've made it easier than ever to place a service call via email, mobile device, online, and phone.
Equipment Database Tracking
Each piece of equipment in your kitchen is an ever-depreciating asset that will (eventually) cease to work at some point down the line. There will come a time where it will be more cost effective to replace a piece of equipment than to continually have it serviced. To track the cost of each individual piece of equipment, Clark Service Group has implemented an Equipment Database Tracking system giving our customers a detailed report on service costs associated with the equipment. This information allows foodservice operators to make educated decisions on when it's time to replace costly equipment. For more information on our Equipment Database Tracking system give us a call at 1-800-678-5517.
Customized Part Stocking
To eliminate the need for return trips that cost our customers valuable time and money, we have applied a customized part stocking program to ensure our trucks are stocked with the most frequently needed parts of our customers. We understand that one of our customers in Philadelphia possesses different equipment than another customer in Baltimore. Therefore, we obtain a detailed equipment list from each customer and stock the trucks in their geographical area based on that list to, hopefully, eliminate the need for a second trip.
Customer Service Oriented Technicians
At Clark, we are trying to change the stereotype of a service technician. We emphasize the importance of communication between the tech and our customer, and hire our employees based on their ability to communicate effectively. We work with every customer in order to understand the processes and procedures they have in place so that our techs fit seamlessly into those practices when they are at your location.
For more information on our company please visit www.ClarkServiceGroup.com
Written by Tilghman Grandstaff