Name: Jessica Shenk
DOB: January 7th, 1988
Hometown: Lancaster, Pennsylvania
Family: I am married, and have two beautiful children.
Disc Profile:Pattern: Counselor
High i - "Shaping the environment by influencing or persuading others"
Title: Customer Service Coordinator
What is your role at CSG? I work in the dispatching department. I take calls from our customers, establish service requests, monitor incoming parts arrival times, and assign technicians to service the call. I am the Lancaster area's designated service coordinator, but am quick to jump in where needed. I strive to get service to our customers as swiftly and smoothly as possible to ensure customer satisfaction.
What are three words that describe CSG? Dedicated, Friendly, and Knowledgeable
What do you like most about CSG? I enjoy having the opportunity of helping our customers with their equipment frustrations, and service issues. I enjoy being able to assist solving problems for our customers, and working together with them to satisfy their customers. I also love the work environment at Clark Service Group. My co-workers bring fun and excitement to my days, making coming to work something I look forward to.
If you could switch jobs with anyone who would it be? Why? I love my job. I could never imagine switching with anyone.
What is your proudest moment at CSG? Overcoming personal doubt, I was very nervous when I started my job. I doubted my abilities to perform the task required of me. However, I was determined, and did not let my fears stand in my way. Now I confidently excel in my position everyday.
What is your Favorite Quote? "Be somebody who makes everybody feel like somebody."
If you had to eat one meal every day for the rest of your life, what would it be? Pizza
What is your wish list for the next 10 years with CSG? I would love to continue being a part of growth and success of this company.
What did you want to be when you grew up? A singer, but that dream died fast.
What is your biggest pet peeve? Mean people.
Do you have any phobias? Claustrophobia: Fear of small spaces.
If you could have one super power, what would it be? The power of perfect vision. I would love to be able to use the money I spend on glasses and contacts to purchase fun stuff like pizza and more pizza!